July 21, 1998

Kim Olson

Dear Kim:

I would like to extend my gratitude for the performance provided by you and your associates. Your performance set the pace of enthusiasm and a high energy level for our Annual Meeting on July 2, 1998 at the Waterfront Hilton. It was a pleasure working with you during the preparation of the meeting as well as on July 2, 1998.

I have enclosed four VIP cards for you to use at your convenience. I look forward to working with you for our meeting next year. Thank you once again for the outstanding performance.

Sincerely,

Paula Williams